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How to keep appliance repair costs under control

Woman Looking At The Repairman Repairing Dishwasher
Appliances play a major role in your life, and it can be stressful when they break down. But when they do, you want a quick, inexpensive repair. That may not always be possible, depending on the nature of the issue and service required to address it. But how you initially respond can reduce the chance that you’ll be surprised by a hefty repair bill.

First, it helps to understand how your bill is calculated. Time spent on the repair is not the only factor. There are a number of costs that go into hiring a repair technician, including:

  • Tools and testing equipment
  • Parts
  • Vehicle maintenance, gas and insurance
  • Training
  • Clerical staff

Some of the bill you’ll receive following a repair visit has already been determined before the technician arrives at your home. That might include a trip charge or diagnostic charge, which many technicians charge to travel to your home to investigate the issue. Once the technician arrives, many companies bill for time in 15-minute intervals.

Before you call, check to see if the issue you’re having with your appliance can be resolved without a technician’s visit. Make sure you check power sources, plugs and fuses before making a service appointment.

If you still need help, check to see if your appliance is still under warranty. If it is, some or all of the costs of repair may be covered, depending on the nature of the problem. However, you’ll need to choose an authorized service technician—a service branch owned by the manufacturer or an independent business recognized by the manufacturer to do in-warranty service on the product. Working with a repair technician who is not authorized could cost you in the form of a voided warranty and a much larger bill for parts and service.

It’s a good idea to select an authorized service technician even if your appliance is no longer under warranty. They are most likely to be familiar with your appliance and will likely have access to the tools and parts necessary to make the repair.

How to find a technician: Check the appliance’s use and care manual or call the manufacturer’s customer service line for a list of authorized technicians. Many manufacturers also include lists of authorized service technicians on their websites.

When you call, have the following information ready:

  • Any receipts from previous repairs. These can serve as proof of excessive service or related problems and may help in obtaining manufacturer assistance should problems occur after the warranty expires.
  • Appliance model number
  • Appliance serial number
  • Purchase date

After the visit: Keep your receipt and stick to the technician’s instructions on any preventive measures to reduce the chance that the problem will happen again.

How to avoid returning home appliances

blog, purchasing, replacing

Are you going to take advantage of Memorial Day or Father’s Day sales on appliances?  While everyone loves a great deal, it’s important to make sure you’re buying the right appliances for you, your home and your loved ones. Fortunately, a little bit of research can save you another trip to the store to return the product.

AHAM partnered with Bellomy Research to study the leading reasons portable appliances—including small kitchen, personal care, garment care, air treatment and floor care appliances—are returned. Here are a few of those, plus some advice that can save you the hassle of a return and help you choose the appliances that work best for you.

Is it the right appliance for the job? Aside from mechanical, electrical or functional defects, unmet expectations about performance are by far the top reason portable and floor care appliances are returned. AHAM’s advice: Ask the retailer for an in-store product demonstration before you buy, including trying it out for yourself. Consider the set-up process. Many consumers who made returns say an easier set-up process would have made them less likely to return the product.

Is the appliance a good fit? Size matters, and many appliances are brought back because they’re too small. AHAM’s advice: Ask a sales representative if you may remove the appliance from the package before you buy it to make sure it’s the right size for you and your home.

Does it match? Choosing the right size, color and model is a big deal. Second thoughts about those, or later finding a preferred model, are both common reasons for returns. AHAM’s advice: Spend time researching what you want to buy, and get a sense of the different sizes, colors, styles and models available.

Research is key to finding the appliances you want and need the first time around. About 18 percent of customers who had made returns said more research on their part would have cut down on the chances of them making a return. Appliance manufacturers have a number of resources available, including their websites and online instruction manuals, to customers who want to learn more about their products.

Contact the appliance manufacturer even if you’ve already bought the appliance and are thinking about bringing it back. Only 40 percent of consumers surveyed said they had spoken with the product’s manufacturer before returning an item. The manufacturer may be able to help you address the issue, eliminating the need for a return.